Shipping & Returns
We aim to ensure that your items arrive safely and securely and take extra care when packaging your items. In the extremely rare case of loss of damage, please email us immediately at firstname.lastname@example.org
Please contact us within 1 week of delivery if there are any issues with your order. All items are delivered through our chosen courier to ensure a secure and prompt delivery.
We aim to process and dispatch all orders within 24hours. We will endeavour to get your order out in time, however this is not always possible so please let us know if your order is urgent and we will do our utmost to get it dispatched as soon as possible.
All items on back-order will be delivered as soon as they are available. You will be notified once the items have shipped.
Delivery timescales are indicative only and subject to delays by the courier. We do not accept any liability if there are delays to the delivery as a result of courier issues.
All orders placed on a UK bank holiday or on a non-working day (Saturday and Sunday) will be dispatched on the first available working day. Please keep in mind that deliveries will be significantly delayed during the busy UK holiday seasons (Christmas and Easter) so please give yourself some extra time for delivery if you need anything urgently.
Your order will be sent to your delivery address as indicated during checkout. If you’ve entered your address incorrectly, you can contact us before 1PM GMT on the day of the order. If you missed the deadline, please place a new order with the correct delivery address. We will refund your original order minus the delivery cost once your package is returned to us by the courier.
We currently only ship to the UK and the Channel Islands and select European countries and do not offer international shipping to the rest of the world.
United Kingdom and Channel Islands
(Please see further shipping instructions at checkout - delivery calculated at checkout)
Royal Mail Standard delivery £3.90 - please allow 3-5 working days for this delivery option.
Tracked delivery £5.95 - please allow 2-3 working days for this delivery option.
Express delivery £9.99 - please allow 48 hours from dispatch for delivery.
We deliver to most European countries. Please see delivery charges at checkout or contact us for more information.
Please allow 7 working days for this delivery option (delivery times is also dependent on your country's postal service schedule).
European countries: Republic of Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Germany, Gibraltar, Estonia, Greece, Spain, France, Italy, Latvia, Lithuania, Luxembourg, Hungary, Malta, Monaco, The Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, Sweden, Switzerland, Iceland, Norway and Russia.
For non-EU countries in Europe, customs charges and delays may occur and are of no responsibility of Sweetlayercake.