Frequently asked questions
Where are you based?
Sweetlayercake is based in St Albans, United Kingdom
Do you have a store that I can visit?
Not yet, but do keep an eye out and subscribe to our newsletter for all our latest updates.
What are your delivery options?
For details on all delivery options, please visit our shipping page here
Do you ship internationally?
No we don't at this time.
Can I change my order once it’s been placed?
Yes, you can change your order before 10AM (GMT) on the day you place your order. All orders received will be processed after this time. To do this, please send an email to firstname.lastname@example.org and we will happily modify your order for you. Once your order has been processed, you wouldn’t be able to make any further changes however, you can place another order and we will endeavour to either cancel if order is not yet shipped or you can return your order once received and we will issue a refund.
Can I return my item?
Sure, unopened and unused items may be returned within 14 days. Please email us at: email@example.com to notify us of a return so we can authorise before you send the items back. You will receive a refund once we’ve received your unopened and unused items. Please note that depending on your payment method. It may take several days for your bank to process a refund back to you.
For hygiene reasons, we do not accept returns of any opened edible/perishable products. Items bought on sale can only be exchange for products of similar value as long as they are unused and unopened.
What payment forms do you accept?
We currently use Paypal and the secure Shopify payment platform which accepts Visa, MasterCard, Amex and Apple Pay.
Have more questions?
Please feel free to email us at – firstname.lastname@example.org
Mail us at:
Arquen House, 4-6 Spicer Street, St Albans, AL3 4PQ